|About Us www.simplytees.co.uk is part of Simply TRA Limited.|
We are a small family run business aiming to become the number 1 supplier of this type of product in the UK. My staff and I are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
P. R. Manning
Simply TRA Limited
Preston St Mary,
Phone: 01787 247844
Company number: 07195520
|Making A Purchase Making a purchase could not be easier. Just browse our store (products), and add any items that you wish to buy into the shopping cart.|
After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
Payment can be made via our secure credit card facility your credit card company will convert the transaction to your own currency.
Alternativley by sending a cheque (UK Currency only) made out to SImply TRA Limited and sent to Simply TRA Limited, Mayfield, The Street, Preston St Mary, Suffolk, CO10 9NE.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling All products are shiped by First Class Recorded Post requiring a signiture on delivery, or equivalent signiture on delivery if elsewhere in the world.|
We do this is to help protect both parties in the event goods going astray, this also gives us the facility to track shipments and insure against loss.
|Delivery Schedule We will normally despatch your order in 4 - 7 business days . International orders are generally received in under 10 - 14 days.|
However, with over 1000 designs we sometimes can be out of stock when the order is received.
In this case it can take up to 28 days to deliver your order.
We order from our suppliers in the USA every 5/7 days and it can take upto 14 days to reach us from the supplier before we despatch your order.
If you have to meet a date like a birthday, please email us and we will confirm that we can meet the delivery date required.
Our aim is to get your order to you as quickly as possible, we do not authorise card payments until the day of dispatch.
|Back Orders If your item is not in stock, we will back order for you.|
|Tax Charges For orders made from the UK or the European Union, 20% VAT is added where applicable.|
|Credit Card Security We use HSBC Secure Payments for all our credit card transactions, your credit card details are not passed on to us by the bank, so remain secure at all times.|
|Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee as long as they are in the original packing and unused.|
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01787 247844, if no answer please leave a message and we will get back to you as soon as possible or write to us at Simply TRA Limited, Mayfield, The Street, Preston St Mary, Suffolk, CO10 9NE|
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
|Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.|
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.